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Reimbursement and Practice Management

Positive Habits at the Clinic

What’s one thing, one simple thing, which you might want everyone at the clinic to change?

Maybe it’s de-cluttering your “patient tracks” – keeping the patient pathway from arrival to departure looking good. First impressions are often lasting impressions when patients visit a medical practice.

Remember it takes time to form a habit – at least 30 days, up to 66. Whether its 30 days or 66 days you’ll need to stick with it. Here are some tips for forming positive habits:

  • Lead by example (physicians, administrative leaders, clinic leads…)
  • Keep it simple
    • Focus on one change at a time
    • Start with a small incremental change
  • Memorialize it – write it down
  • Stay focused
  • Stay positive and encourage each other
  • Celebrate the new habit
  • Using the “patient tracks” example above, here are some ideas for launching the new de-cluttering habit. Reinforce to everyone on staff that the environment of care is your medical group’s collective responsibility. You want the place to be looking good for any guest; the next patient might be your family member or friend. Remember, it starts at the top. As you move from spot to spot in the clinic take a look around. If something needs to be tidied up, do it. Establish a minimum of a morning, noon and night-time sweep by anyone and everyone
  • Encourage PRN pick-ups throughout the day – especially when it’s busy
    • Magazines/newspapers
    • TV/music programming and volume
    • Coffee/refreshments
    • Trash containers
    • Promotional materials/business cards
    • Hallways, sidewalks

Making a difference for the patients can be a great way to focus on a change that emphasizes the reason the medical practice exists – to provide great specialty care, one patient at a time. Look for other changes you’d like to make over the next year. Remember that forming new habits take time before they truly stick. Here’s to wishing you success as you follow the path to making a positive difference.

“Habit is habit, and not to be flung out of the window by any one – but coaxed down the stairs one step at a time.” Mark Twain

United States