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Reimbursement and Practice Management

Business and Clinical Operations Archive

  • Navigating Narrow Networks

    Narrow provider networks limit the providers patients have access to in their networks. These can make a profoundly negative impact on your business. And the damage can happen literally overnight. Read full article
  • Specialty Utilization of Advanced Practice Providers
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    Specialty Utilization of Advanced Practice Providers

    Practice Advantage advisor Dale Moss identifies trends in utilizing non-physician providers in spasticity management and movement disorder clinics from a poll of 135 physicians from 2012 through 2015.

  • Lean: Up Front

    If the front office isn’t the first place that comes to mind when exploring ways to improve the performance of your practice, then you may be overlooking a treasure trove of opportunities.

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  • Answer the Asks: Managing Questions from Patients
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    Answer the Asks: Managing Questions from Patients

    You and your staff may hear the same questions asked ten times a day, but remember, the patient who is asking the question is probably asking it for the first time. Practice Advantage advisor Dale Moss suggest ways to anticipate those questions and provide the answers in a way that is most helpful to patients.

  • Patient Focused Excellence Every Day

    Providing a distinguished patient experience is essential in today’s healthcare environment — impacted by decreased reimbursement, increasing patient payments and higher patient expectations. Read full article
  • Lean Thinking: Practical Applications

    The reason to learn more about lean thinking is that it holds the potential to improve patient flow in all types of medical practices, and ultimately, provide the platform to enhance patient care. Read full article
  • Mystery Patient Surveys

    For physician practices, this feedback mechanism has gained popularity because it offers an objective analysis of the practice — from the receptionist’s telephone manners to the physician’s bedside manner. Read full article
  • Call Yourself at the Office
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    Call Yourself at the Office

    The phone is a main conduit between your patients and your services, and calling the office at different times of the day can provide insight into what your patients experience when they call your office. Practice Advantage advisor Dale Moss explains what to listen for during your calls.

  • Better Business Office Performance

    A small portion of the practice staff has a big task — ensuring proper payment for the care provided. Read full article
  • Patient Dismissal

    Dismissing a patient from your practice is probably an infrequent event, yet it is one that you must take seriously. Read full article
  • Getting Down to Business
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    Getting Down to Business

    Implementing changes in a medical practice as a result of healthcare reform can be a distraction from the usual focus on the business. Practice Advantage advisor Dale Moss encourages physicians to get back to business basics, such as identifying core competencies, making sure the business plan is up to date, and benchmarking with key performance indicators.

  • Prime Time for Scribe Time
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    Prime Time for Scribe Time

    Given increased documentation requirements and other demands in your medical practice, it is time to hire a medical scribe in your group? Practice Advantage advisor Dale Moss describes the potential benefits of hiring a medical scribe to ease the burden of documentation, such as faster claim submissions.

  • Stop by the Office
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    Stop by the Office

    The typical patient is a reluctant guest, and a welcoming environment can make a significant difference in the patient’s experience in a healthcare setting. Medtronic Practice Advantage advisor Dale Moss explains how visiting your office from the perspective of a patient can give you insight into what a patient might experience during their appointment.

  • ICD-10 Changes Everything

    With the October 1, 2014, go-live date for ICD-10 approaching, focus on key areas to get prepared. Read full article
  • Self-Assessment Tool for Specialty Medical Practices
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    Self-Assessment Tool for Specialty Medical Practices

    What is perception versus reality in your specialty medical practice? Practice Advantage advisor Dale Moss describes this easy-to-use online tool that gets the conversation started regarding practice improvements. Results from this simple yes/no survey are compared with benchmark data from over 750 specialty medical groups that have completed the survey.

  • Incoming Phone Call Volume

    Medical practices legitimately complain about the volume of incoming telephone calls and the time their employees spend handling them. Instead of adding more employees to handle more calls, progressive practices are finding ways to reduce the number of incoming calls. Read full article
  • 2 Cents on 2 Percent Sequestration
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    2 Cents on 2 Percent Sequestration

    In this Pearl, Practice Advantage advisor Dale Moss gives his 2 cents on how sequestration and future penalties for not participating in meaningful use, eRx, and other government programs might impact expenses in a medical group.

  • Health Care Reform: Specialty Practice Impact

    For most medical practices, the Patient Protection and Affordable Care Act (ACA) brings a mixed bag of challenges and opportunities. While experts continue to sort through the details of this wide‐reaching legislation, physicians need to know what is most likely to – and, in many cases, already has – affected their practices.

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  • Heavy Lifting for Fiscal Fitness
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    Heavy Lifting for Fiscal Fitness

    With healthcare costs continually rising yet reimbursement remaining almost flat, what can medical practices do for fiscal fitness? Practice Advantage advisor Dale Moss shares examples of better performing specialty practices that tend to invest more in their operational costs than in their people.

  • Manage-itis, Part 3
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    Manage-itis, Part 3

    Once your medical practice has implemented its management changes, how will you know if those changes were successful? In part 3 of the Manage-itis series, Practice Advantage Advisor Dale Moss shares his insight on follow-up, using metrics to see how well goals are being met.

  • Provider Credentialing: Steps for Success

    Provider credentialing is a verification of your experience, expertise, interest and willingness to provide medical care. Without successful credentialing, provider reimbursement for medical services can be delayed and, even, denied.

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  • Manageitis, Part 2
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    Manage-itis, Part 2

    If your medical practice has been growing, does it have right structure in place to support the potential to grow revenue? Dale Moss of Medtronic Practice Advantage describes situations when it might be time to think about restructuring and hiring a practice manager.

  • Manage-itis: Does Your Practice Have It?
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    Manage-itis: Does Your Practice Have It?

    What are some key considerations for implementing a new service line? Practice Advantage advisor Dale Moss gives pointers for starting a new service line in a medical center.

  • Front and Center: Patient Arrivals

    The amount of paperwork required today for patients is greater than ever. Efficiency in managing patient information is a must for expedient patient flow.

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  • Dashboards for Data
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    Dashboards for Data

    Electronic medical records and practice management systems generate hundreds of thousands of data points for your medical practice. Creating a dashboard helps to sharpen the focus, making it easier to leverage metrics to guide decision-making.

  • Tips for Service Line Implementation
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    Tips for Service Line Implementation

    What are some key considerations for implementing a new service line? Practice Advantage advisor Dale Moss gives pointers for starting a new service line in a medical center.

  • Phone Finesse

    While it’s easy to view ringing telephones as a nuisance, it pays for you to focus attention on this key workflow in your medical practice; it can be the launching pad for everything from making good first impressions with patients and referring physicians to improved practice efficiency. Read full article
  • Bottoms Up! Cut Costs to Improve the Bottom Line

    With reimbursement cuts, physicians are continuing to put a priority on evaluating practice costs to ensure a more stable bottom line.

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  • Getting New Physicians Up to Speed – Fast

    Hiring a new physician should do more than ease long work days for the practice’s other physicians. The addition of a new physician should, after a start-up period, allow the practice to improve revenue while expanding access for new and established patients alike. Why do so many practices with new physicians struggle to achieve these outcomes and contribute positively to their new practice?

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  • Fraud Proof Your Practice

    The risk of employee theft and embezzlement is an unfortunate fact of life for every business. While experts estimate losses from fraud at approximately 5% of revenues for a typical company, small businesses including medical practices – which usually cannot afford elaborate systems to prevent and detect internal theft and embezzlement – are likely taking an even greater revenue hit.

    Read full article
  • Domain Game
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    Domain Game

    Practice Advantage advisor Dale Moss talks about the hot topics that are on the minds of practice administrators and physicians concerned about the business aspects of operating a practice.

  • EHR Meaningful Use – Stage Two

    The anticipated publication of the Final Rule outlining the Stage 2 Meaningful Use criteria came on September 4, 2012. Core criteria are essential to understand to avoid future penalties.

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  • Appointment Reminders

    Appointment no-shows are frustrating to physicians, but they are far more than a nuisance. They can put the brakes on your medical practice's efforts to improve its bottom line. A patient who reserves an appointment slot, but fails to use it, effectively wastes one of your greatest assets – your time – and you do not receive any remuneration for it.

    Read full article
  • EMR Benefits
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    Related Video: EMR Benefits

    Paul Louiselle, Executive Director of Pediatric Surgical Associates in Minneapolis, MN, shares his thoughts on the short and long-term benefits of implementing an EMR.

  • Performance Tips for Challenging Times

    With reimbursement plunging and the future of health care financing uncertain, successful practices focus on refining practice management results, instead of allowing the chaos of the external market to reign. Although success can be defined in many ways, maintaining quality medical care for patients in your community – and staying well-positioned to do so for many years to come – requires a solid bottom line.

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  • Patient-Focused Service: Every Day

    Successful medical care is founded on clinical and service excellence. The expression, “People don’t care how much you know, until they know how much you care,” is as relevant today as it ever was. Read full article

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